What should roofing companies blog about?

Here are five things to keep in mind when writing posts for your roofing company's blog:

1. Know who you are you writing for

Don't try to make a blog post appealing to everyone. Each blog post you write should be targeting a very specific demographic, such as "commercial facilities managers who may be looking for alternatives to re-roofing", or "homeowners who don't know what to do after a hail storm", etc. Try selecting 10 of your existing customers that most represent your target audience, then write blog posts with them in mind.

2. Write about what your customers care about
Your blog posts should be focused on answering questions that you believe your existing or potential roofing customers have, or solving problems they may be experiencing. For more on this, please also see my blog post titled 'Is your roofing website optimized for the wrong things?'. Start by writing down 20 common problems your customers have with their roofs and write about those (service work, new construction, re-roofing, etc.).

3. Write like a real person
Your blog posts should be your perspective on a particular topic, and in your voice. People don't connect with mass amounts of information - they connect with you, the author of the blog. Have a personality. Make an occassional joke. Don't be afraid to be yourself.

4. Allow and encourage interaction
Offer your blog post readers an easy way to contact you, enable them to comment on your blog post and encourage them to do so. Also make sure there is a way they can share your blog posts with their connections on social media.

5.Don't hoard information
Don't be afraid of your competitors stealing your ideas. Provide your honest insights on roofing issues and how to resolve them. Let your customers understand your thought process in recommending solutions for them using real-world examples.

Blogging is an investment
Don't be fooled - blogging is hard, time-consuming work but if you think of it as a long-term investment and are patient for the results to come it will really pay off. I recommend posting 1 or 2 blog posts per week. Trust me, there is no shortage of things to talk about if you really think about your customers' problems, how you met them, the last 20 jobs you did, etc.

If you have any questions about blogging for your roofing company, please feel free to email me at RoofPal@gmail.com. And if you have a blog already, please feel free to leave a link to it in the comments below.

Social media helps test email subject lines to improve open and click rates

If you are looking to improve the open and click-through rates of emails your roofing company sends to out, one idea to increase the likelihood of success is to use social media to test out potential subject lines.

Email subject lines are a major influence on whether or not someone even opens an email in the first place. They can either entice someone to click it or prompt them to delete it completely unread - or even worse, clicking the dreaded SPAM button (for more on preventing people from flagging your emails as SPAM, please see my blog post titled "Reduce Spam Reports of your Marketing Emails").

I recommend before you send out a mass email or newsletter, test potential subject lines with your connections on social media. Using a URL shortening service like bitly, Google or TinyURL, post multiple times in a close period of time to the exact same page but each time have a different description or "title" to the link, and have each one use its own unique shortened URL to the destination page so you can track in your analytics which one got you the most clicks.

For example, here are Tweets for one of my own recent blog posts:

• 5 specific things to do that will help you get new #roofing customers from your social media accounts: http://t.co/kLDg3dNQ
• How you can get new #roofing customers from Twitter, Facebook, Google+, and LinkedIn: http://t.co/kLDg3dNQ
• 5 specific ways to get new #roofing customers from social media: http://t.co/4FSs68cN [blog post]

Each of these links go to the exact same blog post, but in my blog analytics tool I can see exactly how many clicks came from each unique subject line/link combination. The one that ultimately performs the best will be what I base an upcoming RoofPal eNews email campaign subject line and podcast title on.

For your experiment, the one that resonates most with your social media connections in terms of a significantly higher amount of click-through's is going to likely be your best candidate for your actual email campaign.

This strategy works particularly well on Twitter where people are used to seeing Tweets that lead them to click a link, but you can do the same thing on Facebook, LinkedIn, Google+, or any other social media platforms you participate on.

If you decide to try this out, let me know how it goes for you. If you would like additional help planning this out or even executing it, please feel free to email Chris@RoofPal.com. Best of luck!

5 specific ways to get new roofing customers from social media

There are several books and probably tens of thousands of web pages and blog posts vaguely describing concepts about converting social media connections to customers. I thought I would cut through the crap and give you 5 specific things to do that will help you get new roofing customers from your social media accounts.

Certainly there are plenty more things you can (and should) be doing to attract new business, but  this is what I came up with on a Monday morning. I hope you try at least one of these today (and if you do, please leave a comment below with a link).

1. Search for new customers

On Twitter, especially when it is raining and after a big storm, do an advanced search for key terms such as "roof is leaking", "roof leak", "need a roofer", "recommend a roofer", "recommend a roofing", etc. within the appropriate radius (i.e., your service area) of the city you are based in.

Reply to their Tweet with something like "Please let us know if there is anything we can do to help. Feel free to call ... or email ... to schedule a quick repair to stop the damage."

2. Post interesting pictures

On Facebook, posts with pictures drive twice as much engagement as text-only posts. I would recommend creating an Instagram, Flickr or similar photo sharing account, then post the best ones to Facebook, Twitter, Google+, and any other social platform you are participating on. Explain what the picture is of, and why you think it is interesting.

3. Make each social media platform different

Don't post the exact same things to Facebook as you do on Twitter, Google+, or LinkedIn. Once people begin to notice, most will only follow you on one platform since there is no difference anyway. Define the purpose of each platform for your company and use it accordingly.

For me, LinkedIn is about finding new connections based on job title, industry, company name, etc. I use Twitter to share links and re-Tweet pictures of the work other contractors are doing that day. Facebook is a mix of pictures, blog posts, samples of work I am doing for other contractors, etc. I use Google+ purely for SEO benefits to my website and blog, so everything is about keyword optimization for sharing links to posts and pages.

I also reference what I'm doing on other platforms with a link. For example, on Twitter I posted recently: "On Facebook we have a good discussion about #roofing door hangers going on: http://vsb.li/R0K9mx" to entice people to check out the conversation, and if they aren't already connected with me on Facebook hopefully they would see there is something different going on there and send me a friend request. I do this kind of thing on all platforms periodically to attract cross-platform connections because some people are more willing to engage in certain ways and I want to make sure I have the opportunity to do so.

4. Be personable

Regardless of the platform, do not be robotic with your posts or responses to what others are posting. It is perfectly OK for people to visualize a real person posting updates or responding to questions.

Take the time to post originally (not from auto-posting services), Like a status, Re-Tweet, +1, and otherwise comment on things that people post (even if it has nothing to do with roofing). Social media is as much about building relationships and trust with people as it is about shouting into a megaphone "HIRE ME TO DO YOUR ROOFING!".

5. Promote your customers

While your crew is working on a roofing job, do some homework on your customer. If it is a commercial job, write up a short blog post about what you did and how you helped keep that business running without the burden of roofing problems. Describe what the business does (you can get this from their website in most cases), and link to their website. Make this more about them than you.

Before you share the post, email your customer a link - both to make sure you have everything correct, and to ensure (s)he is OK with you posting it. Assuming it is fine to post, don't forget to ask him/her to share the link on their website, in their newsletter (if they have one) and with their social media connections as well. And if you can get a testimonial from them before you post it, all the better! This works really well to show potential customers that you aren't just about promoting yourself but that you go out of your way for others, and gives the connections of your customers a chance to get word-of-mouth advertising from someone they already trust.

If you have any questions about roofing social media strategies, please email RoofPal@gmail.com. Best of luck!

5 social media SEO strategies roofing contractors should do right now

Social media should definitely be part of your roofing company's marketing strategy, and now is the time to harness the power of your accounts specifically to power your SEO strategy.

Google has long relied on people to endorse relevant and useful links on the internet. Social media has now magnified that tremendously, particularly now with Google Social Search becoming so important, enabling your website or blog post to jump from #50 otherwise into the top 5 in someone's search results page simply because someone they are connected to shares your link on Facebook or LinkedIn, gives it a +1 on Google+, re-Tweet's it on Twitter, etc.

Here are 5 social media SEO strategies roofing contractors should do (or keep doing) right now:

1. Be more active on Google+
Google+ is here to stay for a while, and it is extremely useful for SEO. It's not as big as Twitter or Facebook, but it affects search results much more than the others.

2. Establish even more connections online
Everything you write or share can be seen by those who you are connected to on social media, as well as in their search results. Although any connection is good, the biggest impact comes from people adding you to one of their Google+ circles. For more on this, please see my blog post 'Social media directly influences search rankings'.

3. Post your articles, videos and blog posts immediately on social media
Sharing your content on social media helps it get indexed by Google faster, so make sure you post new content you create across all platforms as soon as possible.

4. Create sharable content
If someone shares a link to your website or other content, it is basically an endorsement (similar to a direct inbound link). Even if someone who isn't connected with you on social media shares a link to your content, their entire network can see the post by searching for relevant topics in Google Social Search. Again, please see my blog post 'Social media directly influences search rankings'.

5. Add the +1 button to everything
The +1 button has turned into an internet-wide Facebook "Like" button. It is quick and easy for people to click, and gives your content huge benefits. Put that +1 button everywhere you can and ask people to click it.

None of this should be considered a replacement to (or even better than) traditional SEO methods, but it is becoming increasingly important. Not everyone knows this, so the faster you do it the more of a leg-up you'll have on your competition.

If you have any questions about social media SEO, please email RoofPal@gmail.com.

Is your roofing website optimized for the wrong things?

The focus of most roofing contractor websites are on the solutions they provide – re-roofing, new construction and repairs, as well as the various types of systems and brands they install. Many of these websites are optimized well for search engines, but is that really what homeowners, building owners, and property & facilities managers are looking for when they search on Google?

Think about how you search for answers to various questions online. Likely you search using words that describe the problem - not the answer. After all, if you knew the answer you wouldn’t have to search for it.

We go through five stages to solve a problem:

• Stage 1: I don’t know there’s a problem.
• Stage 2: I know there is a problem, but I don’t know what the solution is.
• Stage 3: I know there is a problem, and I know what the solution is.
• Stage 4: I know there is a problem, and I’m ready to implement the solution.
• Stage 5: I have solved the problem.

If you optimize your roofing company's marketing for Stage 1, you are trying to create awareness of a problem in which you have a solution for. The problem is that there is no pain to address – you have to create it out of fear or speculation (Do you have a roof leak? Was your roof affected by the latest hail storm? Is it time for a new roof? etc.).

Optimizing your roofing company's marketing for Stage 2 is the sweet spot: your potential customer has a problem and no decided solution.

When you optimize roofing company's marketing for Stage 3, you are competing on all the factors that diminish your profits or make you lose jobs to your competitors. The customer is actively collecting bids and you now have to beat the price, value, and conveniences they have already been promised.

To market your roofing company based on Stages 4 and 5 is to fight the customer. You are fighting a decision that has already been made, and you now have to convince them that their decision was the wrong one. It can be done, but ultimately you have to create dissatisfaction with their original decision. The only time you will win bids this way is when the competition completely screws up or is trying to rip off the customer.

Your challenge is to identify what customers issues are when they are in Stage 2 and re-optimize your marketing around the questions they type into search engines when looking for the answer. This includes rewriting your website and blog content to focus around the problems people would be searching for, rather than the solutions you offer. The results should be immediate and significant.

Look carefully at your marketing (both online and offline). Are you focusing on the solutions, or are you focusing on the customer’s problems? If you would like assistance with this, please email RoofPal@gmail.com.

Facebook Timeline cover ideas and examples for roofing contractors

It looks like Facebook Timeline is here to stay (at least for a while), as it is now mandatory for all business pages effective March 30, 2012. Not everyone "likes" it, but we do need to make the best of it. Have you noticed a very valuable piece of real estate at the top of your page? Yes, your cover photo!

How are you using the Facebook Timeline cover photo today? Are you not using anything at all? Is there an oddly-cropped picture of a job you've done, your logo, or maybe your crew or office staff? I think there is definitely an opportunity to get creative with this space. I have a few ideas, but I need your help to come up with a great list of ideas and examples.

For the RoofPal Facebook Timeline cover I show examples of some of the different services I offer roofing contractors and material manufacturers and distributors such as articles I have written and had published, some brochures, a roofing project recap presentation, a video blog, and a magazine ad. There are other examples of my work I will use in future Timeline covers as well, but the idea here is to quickly convey what it is I do and give a sense of the quality of work.

Here is an example I did for Rhino Tuff Roofing in Texas:

Here is an example I did for Starkweather Roofing in Arizona and New Mexico to line up a few nice pictures of completed jobs so potential customers know exactly what kind of roofs (size, slope, system, etc.) they install:

And here is an example I did for Arnett Construction in Indiana to give homeowners a sense of what hail storm damage to their shingle roofs looks like:

The possibilities are almost endless, and I will continue posting more examples on this blog post as I think of or come across more. Please follow or and subscribe to this blog to keep updated on the latest. If you have an example (yours or someone else's) that you think would be great for the roofing industry, please leave a comment in the box below and include a link to the Facebook page.

If you would like to create a Facebook Timeline cover photo for your roofing company, the image should be 850 pixels wide and 315 pixels tall to maximize the space without anything getting cropped out or having unused white space. If you would like me to design one for you, feel free to email me at Chris@RoofPal.com for pricing.

How much would you pay to stay anonymous?

I am going to be launching an experiment soon that has multiple benefits: educate the roofing industry on marketing while either building my private contact list or making money, and to see just how valuable your privacy is. I hope you'll play along.

The experiment involves writing a short but comprehensive e-book that gives the "secret formula" for using social media to create exposure of your roofing company, to engage deeper with your customers (past, existing and future), to improve your online communications, and to increase your sales. It is a formula that I know works because multiple roofing business owners pay me handsomely to do this for them (and they are seeing tremendous results).

Here's the catch: you will be able to download the e-book for free, provided you fill out a form with all the contact information I request (which is verified prior to you receiving the download to ensure you aren't making up a fictitious identity). If you prefer to not give up that information, you can just pay $19.95 and get the e-book immediately without having to provide any information.

Provided you wanted to read this e-book (which is non-transferable and can not be posted online for others to read for free), which path would you choose? Is keeping your information out of my contact database worth $19.95? Is it worth $39.95? More?

Please leave a comment below with your thoughts. I want this to be educational, valuable for all, and a fun experiment. You can also email me at Chris@RoofPal.com if you prefer.